Refund policy
We want every HisGiftBox gift to land well. If it doesn't, you have 30 days from delivery to request a return.
Eligibility
- Items must be unused, in original packaging, with any seals intact.
- For hygiene reasons, opened grooming products (oils, butters, balms, creams, washes, soaps, deodorant, cologne) can't be returned unless they arrived damaged or defective.
- Personalized or engraved items are final sale unless they arrived damaged or with an error on our part.
- Gift sets must be returned complete.
How to start a return
Email jim@hisgiftbox.com with your order number and the reason. We'll reply within 1–2 business days with return instructions. Please don't send items back without contacting us first, because our products ship from several warehouses.
Damaged, defective, or wrong item
Email us within 7 days of delivery with a photo. We'll send a replacement or a full refund, including shipping, at no cost to you.
Refunds
Once the return is received and inspected, refunds go to the original payment method within 5–10 business days. Original shipping charges aren't refundable unless the error was ours. For change-of-mind returns, return shipping is paid by the customer.
Exchanges
The fastest way to exchange is to return the item for a refund and place a new order.
Gifts
If the item was marked as a gift and shipped straight to the recipient, the refund goes out as store credit to the recipient.